SHIPPING & RETURNS

Shipping Policy

Delivery & Handling Charges.
Delivery charge on shipments within the United Kingdom is £2.99 with delivery via Royal Mail and FREE on orders over £40.

iamjamesjohnson can only post ColorWow within the UK.

All orders are subject to payment card authorization and stock availability. We will attempt to ship accepted orders within 48 hours of acceptance.  If goods are not available for immediate dispatch you will be asked via email if you wish to proceed. 


Shipping Restrictions

Hazmat Items: Certain items that we sell (Mousse, Style on Steroids and Cult Favorite Aerosols) are classed as 'hazardous' by our shipping partner. We can only deliver hazmat items to the UK.


Return & Exchange Policy

We have a strict no returns/exchange policy. However, products that are faulty and products damaged in transit or sent incorrectly may be refunded or exchanged. When goods have been ordered and they have been damaged in transit or are faulty, iamjamesjohnson.com can agree their return only upon the following conditions:

1. The customer must notify iamjamesjohnson.com by email within 5 days of receiving their order. iamjamesj@yahoo.com

2. Authorisation for the return must be gained. Please note, we may ask for pictures.

3. A returns label will be sent via email used to place order. 

4. A replacement item will be sent at no extra charge.

If the product can not be replaced a refund will be given once the faulty item has been received by iamjamesjohnson.com

Any refunds will be via the payment details you have previously provided with your order.

A refund will only be given once the parcel has been received and checked.

 

Unless the product is proven to be mechanically faulty we cannot accept the return of any products on iamjamesjohnson.com.

All of our stock is quality checked before leaving for postage.

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